Case Studies

These case studies offer insights into what I do as a UX Writer. Some details not provided here are proprietary and can not be presented publicly.

Paperless Billing

A look at how my IxD and I saved a company $6.5 million a year by implementing a better, simpler UX design and messaging.

Card Controls

How my UX team and I researched, created, tested and implemented the user experience for a major new feature serving millions of users.

EasyPay

A ground-up new feature where I resolved security concerns for users, informed them on important topics and got out of the way so they could pay quickly and be done.

Nationwide Mobile App

An overhaul of an underperforming app, bringing a new look, added features and improvements in language and usability.